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Java-E UK - Consumer Rights (Ongoing Faults)
If you buy an item (especially a large/complex item like a car) which has relatively minor initial faults which are repaired rather than an exchange/refund being given, then this is known as a "conditional sale transaction".
If you have ongoing problems from the start with an item that you buy and you have alerted the seller to each problem, then you are entitled to a full refund if the item is still showing faults and you just want to walk away from the situation without being out of pocket.
When you receive the item that you've bought and can't see any problems, then you have "accepted" it.
But if the item turns out to have defects, then you have not "affirmed" your purchase until all known defects have been fixed by the seller.
Until you've "affirmed" the purchase (i.e. you've told the seller that all the faults that you're aware of have been fixed and you believe there are no inherent faults left in the product) then you are entitled to a refund.
Keep telling the seller (preferably in writing if it's an expensive item) about your problems and continually state to them that you still think that the item is defective until all the faults have been fixed. To be safe, you should also tell the seller that even if the existing faults that you're aware of have been fixed, that you believe there may still be other hidden faults which exist that have not yet shown themselves.
If you don't keep the seller informed of your problems and/or wait too long to try and get them fixed, then you are in danger of affirming your purchase of the item by default.
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