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Java-E UK - Bespoke Items
In addition to ordering items from our standard stock, you can order bespoke items from us. You can ask us to make a change to one of our standard items (e.g. use a different coloured stone, or a different metal), or you can ask us to design and produce a completely new item from scratch just for you - a true one-off.
Asking for a change/twist to existing stock/items
If you like one of our items, but want a small twist to it, just email or phone us and let us know what change you'd like, and we'll then investigate any difference in materials' costs and we'll then quote you a price for the item. You are under absolutely no obligation to buy the item from us until after we have provided a quote to you for the item, AND you have explicitly accepted the quote and have explicitly asked us to produce the item for you.
Asking for completely bespoke items (see examples at the bottom of the page)
For a special occasion, you might want to give a loved one a truly unique gift that can never be duplicated by anybody else, ever. Or you may want to buy an item for yourself but you find that nobody sells exactly what you are after. In either event, we can design an item for you completely from scratch using whatever specifications you'd like to give us - your specifications could be fairly vague (e.g. a pair of cufflinks made of both silver and gold), or it could be very specific (e.g. a plain round silver pendant with a round red coral stone in the middle) - it's up to you how much detail you want to give us for your specification.
We will then consider your specifications and give you a rough estimate of how much the finished item would cost you. This initial estimate will be expressed as a range (e.g. 100USD to 300USD depending on the size and type of stone). We can also give you estimates for different options (e.g. silver, gold, or platinum).
At that stage, we will discuss the specifications with you, and if you are then happy with the estimate range, and if you would like us to design and produce the item for you, we will ask you for a small deposit to cover the initial design costs.
Then, our designers will make draft sketches for you, so that you can choose your preferred option/type. You can then look at the sketches, decide which sketches more closely match what you are after, and then you can ask for any final changes that you'd like.
Then, our designers will make final full colour sketches for you, showing the final item that you are requesting, and we will give you a final fixed price for producing the item. At that stage, you are not obliged to buy the final item - you can walk away (in which case you lose your small deposit, but nothing else), or you can accept the final fixed price. You are only committed to buying the item when you explicitly ask us to produce the item at the final fixed specified price.
We act in a reasonable way, giving as much information and help as we can to you throughout the bespoke design/production process. The bespoke process is one where you get actively involved in the design process, and where we do everything that we can to ensure that the final item that you get is exactly what you desire.
Example 1 (bespoke cufflinks)
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Initial Sketches (using customer's specifications)
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Chosen Sketch/Design (chosen by customer)
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Final Item - Solid Sterling Silver cufflinks, plated with Rhodium, with 18ct Yellow Gold chains
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Example 2 (bespoke ring)
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Initial Sketches (using customer's specifications)
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Chosen Sketch/Design (chosen by customer, who then requested silver instead of gold)
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Final Item - Sterling Silver ring with pyramid-shaped red garnet
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