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Java-E UK - Items You Can't Cancel
Items that you can not have a Right to Cancel on are:
1. Any items which you ordered which have something which is specific to you in its production can not be returned for a change-of-mind (this includes items which are engraved to your specification, or which are in any way different to our standard stock at your request). If you have ordered such an item, you will be informed of your Right To Cancel being effected before you pay for the items via an alert on your browser during the ordering process, and that warning will also be shown on your confirmation of order page during the ordering process.
2. Any item that is not returned in mint condition to us will not be accepted.
3. If you have returned the items with incorrect/inappropriate packaging which has led to the items being damaged in transit to us, then the return will not be accepted.
IMPORTANT NOTE FOR RINGS:
In the event of undamaged/as-requested/non-personalised rings being returned, we will only refund the price of the actual ring - we will not refund postage/packing costs involved in our sending you the ring, or in your returning the ring to us. We are not liable if the ring does not physically fit you purely because you have asked for the wrong ring size. We ask that you find out your size before you order any rings from us - you can do this at most high street jewellers.
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