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Java-E UK - Our Cancellations Policy (Your Right To Cancel)
We give you an enhanced version of your standard Right to Cancel:
From the time that you receive our items, to the time that you send the items back to us, we allow up to 10 working days (Monday-Friday=Working Days). This is flexible to some degree (for example, if you are on holiday when the items are delivered and you organise a neighbour to pick them up, then we will happily extend this period to a reasonable length).
When you consider the 7 day standard (which includes time spent for the items to be physically posted/shipped back to us), the Right To Cancel that we offer is significantly better for you than the standard minimum, and it also helps to minimise the amount of return postage/delivery costs that you have to pay (as the time taken for the postal service to send the items back to us is not counted in your right to cancel period as far as we are concerned).
You do not have to give a reason for your cancellation, although we would appreciate a brief explanation so that we can improve our services to prevent any similar problems for our customers in the future.
When we receive the returned items from you, we will give you a full refund which will cover your full order charge/price (excluding postage and packing costs).
IMPORTANT NOTE FOR RINGS:
In the event of undamaged/as-requested/non-personalised rings being returned, we will only refund the price of the actual ring - we will not refund postage/packing costs involved in our sending you the ring, or in your returning the ring to us. We are not liable if the ring does not physically fit you purely because you have asked for the wrong ring size. We ask that you find out your size before you order any rings from us - you can do this at most high street jewellers.
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